Legal Info – Delivery Times, Shipping Methods & Terms

 

Shopping with Oliver Hemming

You can use your PayPal account or you can pay with your CREDIT CARD.   

You DO NOT NEED to open or have a PayPal account to shop with us.

Products can be purchased from the Oliver Hemming website by the following methods: 
  1. By completing the online order form and submitting credit/debit card details via the secure PayPal server.
  2. Or by emailing us at info@oliverhemming.com and making a request for an alternative method of payment for your chosen item.

Any orders placed by secure server will be confirmed immediately via the e-mail address supplied at time of ordering. It will NOT include card numbers. Receipt of this automatic confirmation does not imply acceptance of the order by Oliver Hemming. Once processed by Oliver Hemming, you will be notified of acceptance of the order. Every care is taken with product images and information, but we reserve the right to occasionally make minor adjustments to the product specification or design to suit or improve the product as the designer thinks best, and these changes maybe reflected in the product you receive.

Prices

Prices displayed are in US dollars. All products available on the Oliver Hemming website have the price clearly indicated and we make every effort to ensure that prices are correct. In the event that a price is incorrect we will inform you of the correct price and give you the opportunity to cancel the order and receive a full refund. Delivery charges will be displayed prior to completion of your order. Please ensure that you review the total order price including the delivery cost prior to completing the order to avoid any confusion later on.

FREE SHIPPING

We have many products with FREE shipping, they should all be clearly marked in the category header text section. If you buy a product which has free shipping and another one which does not, you will only be charged for the shipping of the item that doesn’t have free shipping.

Countries We Ship To.

We would like to ship products purchased on our website worldwide, but unfortunately due to extenuating circumstances, usually to do with local import taxes, customs duties and technical difficulties in delivery, we are unable to ship everywhere.  We apologies if this causes you any inconvenience and ask if you can arrange to send the products to a friend or relative in a country we do ship to.

Delivery Times and Methods

Every effort is made to ensure that products on the Oliver Hemming website are in stock and can be quickly dispatched. We will contact you at the earliest opportunity if we find that we cannot supply an item. In this event, we will offer you either a full refund or allow you to exchange your order for any other available product to the same value. Similarly, we will contact you if we find that an item you have ordered is temporarily out of stock. We will advise you of the anticipated delivery time. If the new delivery time is not acceptable, you may cancel your order and receive a full refund. Our aim is to dispatch goods within 7-10 days after receiving your order, subject to stock availability, however sometimes this may take longer. This means that you should receive your order within 15-20 days. We ship all orders internationally by a registered service from Hong Kong, either with UPS, the world’s most reliable carrier and locally in Hong Kong by courier or by registered Air mail. Often we need to make your product especially for you, so please be patient, these are essentially hand built products, and you should not expect to get it in less than a week, we are not set up to do that and we cannot be help liable for any late delivery of orders placed through this website. If you have a specific request for a specific product to reach you by a specific date, then you should contact us before you place the order and check the item’s availability.

Payment Methods

Payment can be made by most internationally accepted credit/debit cards and online transactions will be encrypted and held on the secure PayPal server.

Returns and Refund Policy

If you wish to return your order, you must email us before sending it back. It must be properly packaged and protected it in it’s original condition.

Please email us with details of your return so we can give the best solution at  info@oliverhemming.com

Within 14 days of receipt for a full refund (less a 10% restocking fee). If the item is damaged on receipt, you should email us on info@oliverhemming.com and we will email you to arrange to collect the item. When returning goods we strongly recommend that you use a recorded delivery service since the responsibility for the goods remains with you until we have received them. In the unlikely event that goods purchased from us are faulty, we will offer you the choice of a full refund or a replacement item.

Use of Website

Although we make every effort to ensure that the Oliver Hemming website is always available, we cannot guarantee that access will be continual and error free and will not be held responsible for periods when the website is unavailable. Oliver Hemming will not be held responsible for the content and availability of other sites accessed via an external link from the Oliver Hemming website.

Copyright

The design and content of the Oliver Hemming website are protected by copyright and may not be used or copied for any commercial purpose.

Data Protection

By registering with the Oliver Hemming website you agree to us retaining your details for use in processing your order(s). We may contact you with information that we believe will be of interest to you. We will NOT pass your details to any other company or organization, except for the processing of payments, unless required by law to do so. We may use your order information to analyze and review our products and services. By paying us with credit or debit card you consent to the use and transmission of your data to and by PayPal, including export outside of the European Union, for the purpose of processing payment and fraud prevention. By completing the order form you are NOT giving us your credit card details which are sent to PapPal and not retained by us.